Return and Refund Policy

Effective Date: January 2026 RetailSprout — Operated by Akw Eureka LLC

At RetailSprout, we want you to feel confident every time you shop with us. We know that buying dresses online can be tricky — fit, color, and fabric sometimes look different in person than on screen. That is why we have created a straightforward return and refund process to make things right when your purchase does not work out.

Order Changes and Cancellations

Changed your mind right after ordering? No problem.

Cancellation Window: You have 12 hours from the time you place your order to cancel or make changes.

To cancel, email us immediately at contact@retailsprout.com with your order number. If we receive your request within the 12-hour window and your order has not yet been packed, we will cancel it and issue a full refund.

After 12 hours, your order has likely entered our fulfillment process and cannot be canceled. You will need to wait for delivery and follow our return process below.

Return Eligibility

We accept returns within 30 days of delivery. To be eligible, your item must be:

• Unworn and unwashed
• In original condition with all tags attached
• Free of perfume, deodorant, makeup, or stains
• In original or secure packaging

Items not eligible for return:

• Worn, washed, or altered items
• Items without original tags
• Final Sale items (marked at time of purchase)
• Gift cards
• Intimate apparel or swimwear (for hygiene reasons)
• Items returned after 30 days

If you are unsure whether your item qualifies, contact us before shipping it back.

How to Return an Item

Please do not send items back without contacting us first.

• Step 1: Email contact@retailsprout.com with your order number, the item(s) you wish to return, and the reason for return.
• Step 2: Our team will respond within 1 business day with a Return Authorization number and shipping instructions.
• Step 3: Pack your item securely and ship using a trackable method. Keep your tracking number until your refund is processed.
• Step 4: Once we receive and inspect your return (1-2 business days), we will email you confirmation and process your refund within 3 to 5 business days to your original payment method.

Depending on your bank, it may take an additional 5-10 business days for the credit to appear on your statement.

Return Shipping Costs

We pay return shipping when:

• We sent the wrong item
• The item arrived damaged or defective
• The order was fulfilled incorrectly

We will email you a prepaid FedEx return label in these cases.

You pay return shipping when:

• Change of mind
• Item does not fit
• You ordered the wrong size or color

For customer-initiated returns, use any trackable carrier. We recommend shipping insurance for items over $75. Original shipping charges are non-refundable for change-of-mind returns.

Restocking Fee

Restocking Fee: $0

We do not charge any restocking fees. The amount you paid for the item is the amount you will receive back.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 48 hours of delivery:

• Take clear photos of the damage or defect
• Email the photos with your order number to contact@retailsprout.com

We will respond within 1 business day and offer you a choice:

• Replacement at no additional cost (subject to availability)
• Full refund including any shipping you paid

In most cases, you will not need to return the damaged item.

Exchange Policy

We do not offer direct exchanges. If you need a different size, color, or style:

• Return the original item for a refund
• Place a new order for the item you want

This ensures you get your preferred item immediately without waiting for the return to process.

Refused and Undeliverable Packages

Refused Packages: If you refuse delivery, original shipping charges plus return shipping costs will be deducted from your refund.

Undeliverable Packages: If a package returns to us due to an incorrect or incomplete address, we will refund the item price minus shipping costs. You may then reorder with the correct address.

Lost or Missing Packages

Stuck in Transit: If tracking shows no movement for more than 5 business days, contact us. We will investigate with FedEx.

Confirmed Lost: If FedEx confirms your package is lost, we will offer a full refund or replacement shipment at no cost.

Marked “Delivered” But Not Received: Check around your property, with neighbors, or your building’s package area. Wait 24 hours, then contact us if still missing. We will help file a claim with FedEx and work toward a fair resolution.

Contact Us

Questions about returns or refunds? Our support team is here to help.