Shipping Policy

Effective Date: January 2026 RetailSprout — Operated by Akw Eureka LLC

At RetailSprout, we understand that when you order a new dress, you want it in your hands as quickly as possible. We ship all orders from our own warehouse in the United States, which means we have direct control over how your items are packed and shipped.

This policy explains everything you need to know about our shipping process — from the moment you place your order to the day your package arrives at your door.

Where We Ship

We currently ship to all 48 contiguous United States.

Locations we cannot deliver to:

• Alaska
• Hawaii
• U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
• P.O. Boxes
• APO, FPO, and DPO military addresses
• International destinations

If you place an order with a shipping address in a restricted location, we will notify you by email. You may update your address to a valid destination, or we will cancel your order and issue a full refund.

We are exploring options to expand our shipping coverage in the future. If you would like to be notified when we ship to additional locations, please contact us at contact@retailsprout.com.

Order Processing Time

Once you place your order, our warehouse team begins preparing your items for shipment.

Processing Time: 1 to 2 business days

Business Days: Monday through Friday (excluding federal holidays)

Business Hours: 8:00 AM to 6:00 PM Pacific Time (PT)

Order Cut-Off Time: 4:00 PM Pacific Time (PT)

Orders placed before 4:00 PM PT on a business day typically begin processing the same day. Orders placed after 4:00 PM PT, on weekends, or during federal holidays will enter our processing queue on the next available business day.

During peak shopping periods — such as Black Friday, holiday seasons, or major promotional events — processing times may extend slightly. If significant delays occur, we will notify you by email.

Shipping Time and Delivery Estimates

After your order leaves our warehouse, FedEx handles delivery to your address.

Transit Time: 5 to 7 business days

Delivery Days: Monday through Friday

Carrier: FedEx

When you combine processing and transit times, you can expect your order to arrive within approximately 6 to 9 business days from the date of purchase under normal circumstances.

Please note that transit times are estimates provided by FedEx, not guarantees. Actual delivery dates may vary based on your location, weather conditions, carrier volume, and other factors outside our control.

Shipping Rates

We believe in transparent, straightforward pricing. Here is what you can expect at checkout:

Orders of $99.00 or more: FREE standard shipping

Orders under $99.00: Flat rate of $7.99

Shipping costs are calculated based on your merchandise subtotal before taxes. The amount displayed at checkout is the final shipping charge — no hidden fees, no surprise handling costs, no last-minute additions.

From time to time, we may offer promotional shipping discounts or reduced free shipping thresholds. Any special offers will be clearly displayed on our website and at checkout. Promotional shipping terms apply only during the stated promotion period.

How Shipping Fees Are Calculated

Our shipping fee structure is designed to be simple and predictable.

We use a flat-rate model, which means your shipping cost is based solely on your order total — not on package weight, dimensions, or destination within the continental United States. Whether you order one dress or five, if your subtotal is under $99, you pay $7.99 for shipping. If your subtotal reaches $99 or more, shipping is on us.

We do not charge separate handling fees. The price you see for shipping covers everything: picking, packing, and carrier costs.

Sales Tax

Applicable sales tax is added to your order total at checkout. The exact amount depends on the tax regulations in the state and locality where your order is being shipped.

Our system automatically calculates the correct tax rate based on your shipping address. You will see the full breakdown — including merchandise subtotal, shipping cost, and tax — before you finalize your purchase. There are no surprises at the end.

Order Tracking

Every order includes tracking so you can follow your package from our warehouse to your doorstep.

Once your order ships, you will receive an email confirmation containing your FedEx tracking number. Please allow up to 24 hours after shipment for tracking information to become active in FedEx’s system.

You can track your delivery by:

• Clicking the tracking link in your shipping confirmation email
• Visiting FedEx.com and entering your tracking number
• Visiting our Order Tracking page at retailsprout.com/tracking-order

If your tracking number does not show any updates after 48 hours, please contact us before reaching out to FedEx. We can often resolve tracking inquiries faster through our direct merchant channels with the carrier.

Changing Your Shipping Address

Realized you entered the wrong address? Contact us as soon as possible.

Address Change Window: We can attempt to update your shipping address if you contact us within 2 hours of placing your order.

To request a change, email contact@retailsprout.com with your order number and the corrected address. If your order has not yet entered the packing stage, we will update it for you.

Once an order has been packed or handed off to FedEx, we are unable to modify the shipping address. In that case, you may need to contact FedEx directly to request a delivery change, which may involve additional fees charged by the carrier.

We cannot be held responsible for packages delivered to an incorrect address that was provided at checkout. Please double-check your shipping details before completing your purchase.

Delivery Issues

Sometimes things do not go as planned. Here is how we handle common delivery problems:

Package Shows “Delivered” But You Have Not Received It

First, check around your property — front porch, back door, side entrance, garage, or with neighbors. Carriers sometimes leave packages in unexpected locations to keep them safe. If you live in an apartment or building with a front desk or package room, check there as well.

If you still cannot locate your package after 24 hours, contact us with your order number. We will open an investigation with FedEx and work to find a resolution.

Package Stuck in Transit

If your tracking information shows no movement for more than 5 business days, please reach out to us. We will contact FedEx to investigate and keep you updated on the status.

Package Returned to Sender

Packages may be returned to our warehouse if the address was incomplete or incorrect, if delivery was refused, or if multiple delivery attempts were unsuccessful. If this happens, we will contact you to discuss next steps.

Please note that original shipping fees are non-refundable for packages returned due to address errors or refusal. We may also deduct the cost of return shipping from your refund.

Damaged or Lost Packages

We take care in packing every order, but transit damage can occasionally happen.

If your order arrives damaged:

Please contact us within 48 hours of delivery. Include your order number and clear photos showing the damage to both the item and the packaging. We will arrange a replacement or refund based on your preference and product availability.

If your package is confirmed lost:

If FedEx confirms that your package has been lost in transit, we will offer you a choice: a full refund to your original payment method, or a replacement shipment at no additional cost.

Resolution Timeframe: We aim to resolve all shipping-related issues within 5 to 7 business days after our investigation begins.

Delayed or Out-of-Stock Items

On rare occasions, an item may become temporarily unavailable after you place your order.

If this happens, we will notify you promptly by email and offer the following options:

• Wait for the item to come back in stock (if a restock date is available)
• Select an alternative item of equal value
• Receive a full refund for the affected item

If only part of your order is affected, we may ship available items first and send the remaining items separately at no extra shipping cost to you.

We will never charge you for an item we cannot fulfill.

Delays Outside Our Control

Certain circumstances may affect delivery times despite everyone’s best efforts. These include but are not limited to:

• Severe weather events (hurricanes, snowstorms, wildfires)
• Natural disasters
• Carrier service disruptions or labor actions
• Public health emergencies
• High-volume shipping periods (holidays, major sales events)
• Federal holidays when carriers do not operate

When widespread delays occur, we will do our best to communicate updates through email or on our website. We appreciate your patience during these situations and are always available to answer questions about your specific order.

While we cannot control these external factors, we are committed to keeping you informed and working toward the best possible outcome for your order.

Handling Charges

We do not charge separate handling fees on any order. Our shipping rates cover all costs associated with preparing and shipping your order, including:

• Order picking and quality inspection
• Careful folding and packaging
• Protective materials to prevent damage during transit
• Carrier pickup and delivery

The shipping amount shown at checkout is the complete cost — nothing more will be added.

Contact Us

Questions about shipping? Our support team is happy to help.